Legal, safety, and support
Start here for the rules that govern OnTheFarm, how information is handled, and the controls and contacts available to you.
Core agreements and privacy
Terms of ServiceTerms and conditions for accounts, content, events, safety, and the iOS app
Privacy PolicyInformation practices, permissions, providers, retention, deletion, and choices
End User License AgreementThe license and Apple-specific terms for the iOS app
Cookies and trackingWebsite storage, advertising components, consent, and browser controls
Community, safety, and AI
Community GuidelinesConduct standards, reporting, moderation, and appeals
Acceptable UseSecurity, automation, privacy, and platform-abuse restrictions
AI and Sprout DisclosureAI context, consent, limitations, and human review
Copyright and DMCACopyright notices, counter-notifications, and designated-agent details
Events, tickets, and organizers
External ticketsSeparate sellers, checkout links, and verification limits
Ticketing and refundsThe payment safeguards required before OnTheFarm paid ticketing can launch
Organizer termsListing accuracy, attendee data, check-in, cancellations, and roles
Account access and support
Account deletionDelete in the app or request help when you cannot sign in
AccessibilitySupported access needs and how to report a barrier
Contact and supportGeneral, privacy, safety, accessibility, and security contacts
Contact the right team
- General and account support: [email protected]
- Privacy and deletion requests: [email protected]
- Safety reports and moderation appeals: [email protected]
- Accessibility feedback: [email protected]
- Security reports: [email protected]
Mailing address
OnTheFarm#1331
700 El Camino Real, Suite 120
Menlo Park, CA 94025
United States