Contact and Support
- General and account help: hello@onthefarmapp.com
- Payments, receipts, and tickets: support@onthefarmapp.com
- Privacy, access, export, and deletion: privacy@onthefarmapp.com
- Safety, moderation, and appeals: safety@onthefarmapp.com
- Accessibility: accessibility@onthefarmapp.com
- Security reports: security@onthefarmapp.com
Include useful context
Include the account email, event or case reference, device and app version, approximate time, expected result, and a screenshot with private details removed. Never email a password, Apple Pay token, QR credential, full payment number, API secret, or identity document unless support provides an approved secure method.
Urgent safety
OnTheFarm is not an emergency service. Contact local emergency services or campus public safety for immediate danger.